We know that businesses at present increasingly rely on phone broadcasting in communicating with the whole population of consumers in general. What we dont know is that there are many types or forms of phone broadcasting that is suitable for specific needs in communication links.
One type is Simple Phone Broadcasting. This is a one-way form of communication wherein the phone system dials a certain number line from a list of numbers and plays a standard message either to a single person or to a person and answering machine. In this type, no one is allowed to communicate to the other contacted person. This contacted person on the other hand, just listens to the message. It is a useful type when one wants to provide single information to a number of contacted people.
Another is Custom Phone Broadcast Messaging. This is similar to simple phone broadcasting only that the autodialer provides a customized message based on the corresponding number dialled on the keypad. There is a standard message for each number and may also be customized by inserting other data. The customized message may then be stored in the database. This is useful in businesses that want to provide information which may be customized with important data as reminders to the callers.
Phone Broadcasting and Touchphone Response is a more advanced type. In this type, the caller may choose from the options that are provided by the systems database which may be pre-recorded and by listening to the messages saved in the system. Touchphone responses like press 1 for language options…, choices may include languages that the caller can easily comprehend. It may also be used in obtaining informations, removing data from the call list, terminating the call or leaving a voice message. Wireless mobile service providers use this type since this does not require an agent on the other line to handle certain calls from consumers.
Phone Broadcasting and Call Transfer Method is closely similar with phone broadcasting and touchphone response, only that in this system, the caller have an additional option of connecting the call to an agent or an outside source. Using the touchphone response, the caller may request by dialling the prompt keypad as request to transfer call. The phone system dials another third party number and if contact is done, the call is directly transferred. Business Process Outsourcing (BPO) companies use this system in handling customer calls and catering to their needs.
The last type is Smart Phone Broadcasting. This blends with predictive dialling which produces satisfactory results. Messages are relayed to the called party, and if the called person is interested with the product or company service, the call is routed to call center agents who are waiting for the consumers